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Some time ago, I penned a post illustrating the common practice of physicians negotiating with patients. Here, I will offer other examples of this phenomenon, which is an integral element of the doctor-patient relationship. Patients who understand how this process works will have an additional tool to advocate for their health.
These negotiations are give and take exercises that are
successful when both parties feel good afterwards.
Realize that these negotiations are different from
conventional business discussions which tend to be zero sum games between
adversaries. In the doctor-patient
scenario, both participants’ interests are aligned; both are on the patients’
side.
Finally, for a negotiation to succeed, each side must be
willing to be flexible and reasonable. We must also recognize that there will
be red lines that cannot be crossed.
Consider this hypothetical example:
Physician: Jim, I
strongly suspect that you have acute appendicitis. I’ll have a surgeon meet you in the emergency
room. I think you may need surgery
today.
Jim: Doc, I have an
afternoon flight out of town for a playoff game. I’ll be fine.
Can I just take a shot of penicillin or something?
It is unlikely that Jim’s doctor will accommodate Jim’s
request. Being flexible does not mean
sacrificing fundamental principles and sound judgement.
Here’s an anecdote from my own practice.
Patient: I think my diverticulitis
is acting up.
Whistleblower: I
agree, but it seems like a mild case.
Patient: Better give
me some antibiotics before it really takes off.
Whistleblower: We now
believe that mild cases can heal themselves without antibiotics. There is high-quality medical evidence supporting
this. And antibiotics have real risks. Have you ever heard of C diff?
Patient: I’ve always
had antibiotics in the past and recovered every time. I’d be nervous to do nothing.
Whistleblower: I
understand. Of course, in those past
episodes, it may be that you would have recovered on your own without
antibiotics. How about I write you a prescription for
antibiotics so it’s available to you? See
how you are doing over the next 2-3 days.
If you continue to improve, as I expect, then you can simply continue to
heal on your own. If, however, there is
any worsening of your condition, you can begin the antibiotics.
Patient: I’m okay
with that. I’ll feel better knowing
that the antibiotics are available if I need them.
Situations as described above are commonplace in physicians’
offices. Remember that we physicians
cannot guarantee perfect outcomes. Our sound
advice might not deliver for the patient.
It’s all about considering the risks and benefits of the reasonable
options. Imagine how much better our medical advice and
life advice would be if we could peer into the future. I’m sure that the artificial intelligence wizards
are working on this right now!

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