Physicians handle thousands of questions annually. We respond to inquiries from patients, their families, insurance companies, nurses, professional colleagues, pharmacies, our staff and even strangers. This is, of course, a part of our job, and it consumes a substantial amount of our time and energy. Questions come via homing pigeon Questions come via telegraph Was Alexander Graham Bell Calling his Doctor for a Question? And, responding to questions is not as easy as you may think. Words matter and a clumsy word choice or an omission can wound instead of heal. Here are some of the challenges we face when a medical inquiry is directed toward us. We may not know the answer. We may misunderstand the question and may misfire with our response. We may have incomplete data and need to calibrate our response accordingly. We may not be aware of the questioner’s true intent and anxiety. For example, the question may seem innocent, e.g., “Is it normal
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