Skip to main content

Insurance Company Denies Coverage for Drug


A patient came to see me recently with a suspicion that his colitis was recurring.   In general terms, colitis describes a condition when the large intestine is inflamed or irritated.  Typical symptoms are diarrhea, abdominal cramping and rectal bleeding.  This patient was concerned as his last 3 bowel movements were diarrhea.  He had been on a medicine called mesalamine, a safe and effective treatment for colitis, but he ran out of it 2 weeks ago.  While he was taking the medicine, he felt perfectly well.  So, his bowel change developed 2 weeks after he ran out of his medicine. 

For readers who like to play doctor, choose among the following options:
  • Schedule an urgent colonoscopy to verify that nothing has changed since his colonoscopy 6 months ago.
  • Observe the patient without any treatment to give him time to heal himself.
  • Recommend probiotics to restore his digestive health.
  • Refill the mesalamine at his usual dosage.
  • Request a 2nd opinion because the case is mind boggling complex.
  • Prescribe an antibiotic because most cases of diarrhea are caused by an infection.
I thought that the most reasonable option was to reunite the patient with mesalamine, which had been extremely effective.  Moreover, since the symptoms developed after a 2-week medication hiatus, this suggested that his colon was pleading for a medication refill.  The patient, who is not a doctor, also thought this was the optimal choice, since he attempted to refill the mesalamine on his own prior to seeing me.  However, he had new medical insurance and their response to the routine refill request was DENIED!

My Staff and I became Gerbils

Next week, I’ll share how we responded to this frequent and frustrating development.  Don't get your hopes up.   It was a gerbilesque experience. We all felt like we were running on a wheel, expending lots of energy and effort, but with no traction. 

Comments

Popular posts from this blog

Becoming a Part-Time Physician

Next month my schedule will change.  I will henceforth be off on Fridays with my work week truncated to Monday through Thursday.   I am excited to be enjoying a long weekend every weekend.  And while the schedule change is relatively minor, this event does feel like an important career moment for me.  It is the first step on a journey that will ultimately lead beyond my professional career.  It is this recognition that makes this modest schedule modification more significant than one would think it deserves.  As some readers know,   my current employed position has been a dream job for me.   Prior to this, I was in a small private practice, which I loved, but was much more challenging professionally and personally.   My partner and I ran the business.   Working nights, weekends and holidays were routine for decades.   On an on-call night, if I slept  through until morning, I felt as if I had won the lottery.   And w...

When Should Doctors Retire?

I am asked with some regularity whether I am aiming to retire in the near term.  Years ago, I never received such inquiries.  Why now?   Might it be because my coiffure and goatee – although finely-manicured – has long entered the gray area?  Could it be because many other even younger physicians have given up their stethoscopes for lives of leisure? (Hopefully, my inquiring patients are not suspecting me of professional performance lapses!) Interestingly, a nurse in my office recently approached me and asked me sotto voce that she heard I was retiring.    “Interesting,” I remarked.   Since I was unaware of this retirement news, I asked her when would be my last day at work.   I have no idea where this erroneous rumor originated from.   I requested that my nurse-friend contact her flawed intel source and set him or her straight.   Retirement might seem tempting to me as I have so many other interests.   Indeed, reading and ...

A Patient's Loyalty to his Doctor

 A few days before preparing this post, I greeted a patient who was about to undergo her 5 th colonoscopy.  I was the pilot for the 4 prior excursions.   “You should’ve signed up for the rewards program,” I quipped.  “This one would’ve been free!”  Our patients, with rare exceptions, enjoy our light atmosphere seasoned with some humor.  This does not detract from our seriousness of purpose and commitment to their welfare, and they know it.  Our endoscopy team is comprised of outstanding medical professionals. I care for many patients for whom I have performed all of their colonoscopies, which may exceed 10 procedures.   I recently performed an examination on one of my colitis patients who has unique findings which have remained stable for years.   I know his colon as well as I know his face!   Indeed, if I were shown a photo of his colon, I would immediately be able to name the individual.   So, when we gastroenterologists c...