Skip to main content

Walk a Mile in their Shoes - Lessons from a Backyard Rodent


“He ate my dahlia!” exclaimed the lady of the house. 

Our backyard is a menagerie.  We are often perched at the window gazing at birds hovering over our feeders, raccoons climbing tall trees, ground hogs, possum, wild turkey, deer, a red tail hawk, a seemingly misplaced spring peeper, stray cats and scampering squirrels and chipmunks.

And, the lady was correct.  A chipmunk, who seems to know our property as well as a trained surveyor, hopped into the newly created dahlia flower pot and enjoyed a colorful repast.  As of this writing, there is one remaining, lone dahlia, which might be on his menu later for dinner or a midnight snack.


Where Have All the Flowers Gone?


I will take issue, ever so gently, that the resourceful rodent ate ‘our’ dahlia.  I suspect that readers have uttered or heard similar phrases, such as 'the deer ate our flowers!'  Let’s consider the issue from the animal's points of view.  
  • The land that we claim title to is their home.  So, for starters, there is a property dispute.
  • They and their descendants were there long before we were.  Perhaps, they have a home invasion argument?
  • They are seeking food and shelter in accordance with their needs and instincts on their home turf. How would we react if a higher power summarily banned us from all supermarkets and restaurants?
  • They have to contend with human interlopers placing various repellents, barriers and obstacles impeding safe passage to their food supply. 
So, is the hungry little chipmunk a perpetrator or a victim?   Now, don’t get your acorns all riled up over this.  I’m trying to make a point.  It’s a matter of perspective.  Issues, arguments and positions can appear radically different if considered from another viewpoint.   Being mindful of this, I think, allows for a much more fruitful dialogue.  Which of the following examples do you think is more likely to lead to a constructive outcome.

“I’m right and you’re wrong.  You’re just like your mother!”

“Wow, I never really thought of it that way before...”

Issues of perspective affect all of us, in our professions and occupations and in our lives.  Here’s a few hypothetical but plausible scenarios in the medical world where there might be another legitimate point of view to be considered than the one expressed.  
  • A doctor mentions to his staff, “…that last patient was demanding.”
  • A patient develops a wound infection after surgery and complains that ‘something messed up’. 
  • A patient states that the staff was rude when she was told she would need to reschedule after arriving 30 minutes late for a routine office visit.
  • A patient’s family claim that a physician years ago missed a diagnosis.
  • A doctor complains that a hospital nurse took too long to call him back.
  • A patient files a complaint with hospital administration because the Emergency Department physician would not refill his pain medicines and he left in severe pain. 
  • The doctors are pressuring us to ‘pull the plug’. 
So, whose side are you on, the lady’s or the chipmunk’s?





Comments

Popular posts from this blog

When Should Doctors Retire?

I am asked with some regularity whether I am aiming to retire in the near term.  Years ago, I never received such inquiries.  Why now?   Might it be because my coiffure and goatee – although finely-manicured – has long entered the gray area?  Could it be because many other even younger physicians have given up their stethoscopes for lives of leisure? (Hopefully, my inquiring patients are not suspecting me of professional performance lapses!) Interestingly, a nurse in my office recently approached me and asked me sotto voce that she heard I was retiring.    “Interesting,” I remarked.   Since I was unaware of this retirement news, I asked her when would be my last day at work.   I have no idea where this erroneous rumor originated from.   I requested that my nurse-friend contact her flawed intel source and set him or her straight.   Retirement might seem tempting to me as I have so many other interests.   Indeed, reading and ...

The VIP Syndrome Threatens Doctors' Health

Over the years, I have treated various medical professionals from physicians to nurses to veterinarians to optometrists and to occasional medical residents in training. Are these folks different from other patients?  Are there specific challenges treating folks who have a deep knowledge of the medical profession?   Are their unique risks to be wary of when the patient is a medical professional? First, it’s still a running joke in the profession that if a medical student develops an ordinary symptom, then he worries that he has a horrible disease.  This is because the student’s experience in the hospital and the required reading are predominantly devoted to serious illnesses.  So, if the student develops some constipation, for example, he may fear that he has a bowel blockage, similar to one of his patients on the ward.. More experienced medical professionals may also bring above average anxiety to the office visit.  Physicians, after all, are members of...

Electronic Medical Records vs Physicians: Not a Fair Fight!

Each work day, I enter the chamber of horrors also known as the electronic medical record (EMR).  I’ve endured several versions of this torture over the years, monstrosities that were designed more to appeal to the needs of billers and coders than physicians. Make sense? I will admit that my current EMR, called Epic, is more physician-friendly than prior competitors, but it remains a formidable adversary.  And it’s not a fair fight.  You might be a great chess player, but odds are that you will not vanquish a computer adversary armed with artificial intelligence. I have a competitive advantage over many other physician contestants in the battle of Man vs Machine.   I can type well and can do so while maintaining eye contact with the patient.   You must think I am a magician or a savant.   While this may be true, the birth of my advanced digital skills started decades ago.   (As an aside, digital competence is essential for gastroenterologists.) Durin...