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Showing posts from January, 2025

Customer Service Is Worse Than Ever

Readers of this blog are well aware of my frustrations and criticisms and even a soupcon of anger regarding the disappearance of customer service in our society.  This unfortunate reality is undeniable and is only going to worsen.  Corporations and businesses – with few exceptions – abuse their customers because they can, knowing that we have no recourse available.  Do you think the battle of Man vs Airline Industry, for example, which I fantasize over, will achieve a just outcome?  Two recent developments are relevant to this rant.   First, businesses are poised to start charging a fee to customers who are returning unwanted items.    And secondly, Amazon Prime will soon be showing commercials during their broadcasts.    Of course, for a surcharge, customers can still enjoy Amazon streaming without ads.   Let me distill this down using plain language.   We are going to further squeeze our already squeezed customers because we c...

Should Robert F. Kennedy Jr. be HHS Secretary?

Robert F. Kennedy, Jr. is Trump’s choice to lead the Department of Health and Human Services (HHS).   He will need to have his nomination confirmed by the Senate which I believe will occur.    He certainly fits in with Trump’s rather unconventional choices for various other cabinet leaders and government officials. To refer to RJK Jr. as controversial or eccentric are understatements.   We have all read about the worm in his brain, the dead bear that he deposited in Central Park in NYC and the whale head he attached to the top of his car on their way home, as related by his daughter. Is this a desired profile for HHS secretary who will be overseeing the NIH, CDC, FDA and Medicare and Medicaid?   If confirmed, he would yield enormous power to craft new health care policy in this country, particularly under a president who champions disruption. Kennedy is a known vaccine skeptic, has promoted unproven Covid-19 treatments, supports the consumption of raw milk, ...