One of the perennial patient gripes I confront is why on some occasions I refuse to refill a patient’s medication that I have previously prescribed. Usually, but not always, when I offer my explanation for this roadblock, the patient understands why I advise a face-to-face meeting. Here is a sampling of patient feedback I’ve received over the years. Why do I need to come in? I’ve been on the same prescription for years? Why should I have to pay a copay when all I need is a refill? I live 45 minutes away. The doctor doesn’t have an appointment for 2 months and I only have 4 pills left! I don’t drive anymore and I can’t get a ride. This doesn’t happen with any of my other doctors. Here’s how I see it. Of course, I understand the sentiments expressed above from the patients’ perspective. Certainly, when a patient I know whom I have been in regular contact with asks for a refill, I send it right through. If, however, I feel that too much time has lapsed since I’ve had
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