Sunday, September 27, 2015

Heroes Behind the Counter & In Other Places



The Marvelettes in 1963

Patients are cool.   I did a colonoscopy on a hospitalized man who was saddled with the ravages of obesity, diabetes, sleep apnea and respiratory disease.  My partner had performed the initial consultation, and it was my task to bring light into a dark place by performing a colonoscopy.  I engaged in some conversation prior to the procedure, not simply to acquire relevant medical facts, but also to establish some rapport with a man I hadn’t met before, who I was poised to violate.  I learned that he was a navy SEAL decades ago during the Vietnam war, and enjoyed some leisure time in Cambodia then.  He mentioned that he was waterboarded during his training repeatedly and described it as a routine exercise.  Yikes.  When I was his age, I was dissecting a cadaver in medical school.  The most risk I faced was crossing a New York City street.

Fast food workers are cool.  I stop often in the morning at a McDonalds near one of the community hospitals we serve.   This is where I can spread out a few newspapers and sip a carbonated beverage that has zero nutritive value.  I love the older music that is piped in there from the 50s and 60s.  (Don’t tell me you haven’t heard of the Marvelettes,  the Platters or Wayne Fontana and the Mindbenders?)  Denny serves me up when I arrive with courtesy and a smile.  He’s entered the senior phase of life, similar to many other workers at fast food establishments.  Although the food may be fast, Denny isn’t.  He has one speed which is between neutral and first gear.  He’s the kind of guy who just can’t be rushed, despite whatever pressure might be exerted upon him.   We all know folks like this.  Sometimes, I felt myself becoming impatient with this avuncular man who moved at the pace of a loris.  Patience is a lost virtue in a world that demands instantaneous data retrieval and communication.  In my parent’s day, I don’t think they would suffer apoplexy if the person in front of them in the supermarket check-out line was counting out some change.  It took months before I discovered that Denny was an intelligence officer who flew on combat missions during the Vietnam war.  What was I doing then?   Trying out for Little League or participating in some equally perilous activity.  Denny has earned the right to move a little slower than the instagram generation demands.  We can learn a lot from Denny.

Teachers are cool.  I recall a patient who was a science teacher.  I have enormous respect for educators and their profession.   I am partial to science teachers, not only because of my own love of the subject, but also because this country needs to cultivate science and math excellence for our self-preservation.   While I admired him for his career choice, I was in awe of his prior profession.  He was the commander on a nuclear submarine.  While he was circumnavigating the planet, I was writing college application essays. 
I am regularly amazed an awed to learn of the heroic and extraordinary acts of seemingly ordinary individuals.   I am also so impressed with their modesty and understatement.  Over the years, I have learned about their accomplishments because I have asked, not because they have volunteered their heroics, which they often shrug off.

Who’s serving you French fries and a burger?  If you’re not in too much of a rush, you might learn that the man who is giving you change, might have changed the world.  

Sunday, September 20, 2015

Is Your Hospital Crooked?

I read an interesting piece this morning about a medical renegade who turned his back on one of the most powerful health care systems in the world.  It’s not easy to push back against a leviathan.  If I give you an oar, I doubt that you could change the direction of a cruise ship.  But sometimes, a single person can make a wall fall down.  Remember, the brave Chinese man who faced down an approaching tank in Tiananmen Square, which was captured on an iconic video?  On a lesser scale, an orthopedist, formerly employed by The Cleveland Clinic Foundation, decided that his Clinic bosses were preventing him from offering his patient’s the best medical care possible.  He fired them.

"Let's blow this joint!"

The Clinic, in a cost cutting move, restricted orthopedists to using artificial joints from only two device companies.  The surgeon had been using artificial joints from another company for nearly 3 decades, and he reported excellent results.  This orthopedic surgeon had a bone to pick with his bosses, but their edict was as rigid as a steely plaster cast.  There would be no exceptions.

Usually, when stuff like this becomes public, we are greeted by nauseating and sanitized statements from the PR office that generally seek to distract and deflect.  That’s when the PR Prism is so useful.  Consider some examples.

Facts: A sneaker company is discovered to be using child laborers in Southeast Asia for 10 years.
PR Prism: Our company never knowingly hires underage works and always strives to adhere to the highest corporate ethical standards.  We have started a full investigation and promise transparency and accountability.
Translation:  We got caught.

Facts: A presidential candidate deletes tens of thousands of e-mails that were housed on a personal server that was kept in her basement.
PR Prism: I never violated my well known stratospheric standards for probity and integrity.  To the best of my recollection, I never knowingly sent or received any e-mails that any reasonable Secretary of State would have regarded as Confidential, Top Secret or even Semi-Secret in accordance with written Policies and Procedures.  I wish I could share these P & P manuals with you, but of course, they are classified. 
Translation:  Ha! Ha! Ha!

In what I suspect was PR lapse, the statements from The Cleveland Clinic contained some glimmers of actual truth.  I would have expected some doublespeak about how the Clinic is ‘always striving to provide World Class Care…”, but here’s what the Chief of Staff said after acknowledging that their corporate and coercive decisions can give individual practitioners vexing choices

“It doesn’t make everyone happy.  There is a tremendous amount of change going on in health care as we work to drive quality, but do it in a more affordable way.”

I congratulate the Clinic on at least admitting that they trying to save money, and not disguising the cost-cutting under the veil of medical quality.   I support practicing cost-effective medicine, as I have expressed repeatedly in this blog.   However, I suspect there is an important part of this story that was not reported in 9/10/15 Plain Dealer article.

How did these 2 orthopedic device companies get the Cleveland Clinic gig?  Was it based on cost?  Did the Clinic or any of their physicians have financial ties to the companies?  While the Clinic claims that physicians had input into the choices of these two vendors, was the process in truth a preordained corporate decision?  Did artificial joint competitors have a fair shot to bid for the business?  If a competitor sold artificial joints to a Clinic competitor, would this company be shut out? 

This issue goes well beyond artificial joints.  Every hospital in the nation makes deals for artificial joints, heart valves, intravenous catheters, medications, surgical instruments and radiology equipment.  Increasingly, these are as much business decisions as they are medical decisions.  If a product or service can be delivered more cheaply with no loss of quality, than we all support it.  Who do patients trust to make these judgments?  Your doctor or the hospital’s accounting department?

I’m not suggesting that the Clinic, or the hospitals where I practice are crooked.  But, the medical industrial complex has many tense conflicts of interests that are sequestered far beyond the view of the public.  I’m sure there are troves of hospital e-mails that would be fascinating to review, unless the servers have been wiped clean.








Sunday, September 13, 2015

Is the Medical Profession a 'Special Interest'?

Don’t expect this humble blogger to explain Donald Trump’s broad and sustained GOP support, if our most seasoned political pundits are flummoxed.   Why is this man with no prior political or governmental experience trumping all of his competitors?

Is he ahead because he is right on, or is he leading because the competitors are way off?

Like most folks, the conventional politicians are by and large an uninspiring lot who offer scripted screeds that are canned and calculated.  Indeed, most political junkees like me can almost orate their stump speeches, since they vary little from speech to speech.

Trump Appears to have no 'Special Interests'

The conventional candidates often rail against ‘special interests’, a pejorative term that conjures up an evil group that is possessed by greed that tramples over the public good to serve themselves.  I challenge you to identify a candidate who has not spewed vitriol against these nefarious ‘special interests’.   When they do so, the audience reliably responds with loud applause.

Of course, this is pure political pandering.  Here’s why.  Special interests are not a dark and ominous cloud hovering over us ready to thrust a bolt of lightning impaling us.  We all are ‘special interests’. Every one of us either belongs to or supports one of them.  
  • My beloved first grade teacher Mrs. White belonged to a teacher’s union.  Is she a ‘special interest’?
  • Is the letter carrier who delivers mail to my house a ‘special interest’?
  • My accountant prepares my taxes.  I pay him for this service.   Does he have a ‘special interest’ to resist tax reform?
  • Are NRA members and gun control advocates ‘special interests’ who are trying to further their agendas?
  • Is Emily’s List a ‘special interest’?
  • Is the Sierra Club a ‘special interest’?
  • Are trial attorneys who donate millions of dollars to politicians to pursue good government or are they a ‘special interest’?
  • Aren’t corporations allowed to advocate for their ‘special interests’ like the rest of us?
If you carve out all of the 'special interests', who's left?

When politicians speak of 'special interests', they never identify them specifically.  If they were to name them, they would alienate many voters who support them.  Politicians want voters to believe that the special interests being targeted are other voters’ interests, not theirs.

Is the medical profession a special interest?  You’d better believe it.  We are gluttons feeding at the ‘special interest’ trough.  Physicians, pharmacists, pharmaceutical companies, hospital administrators, medical device companies, nursing home owners, home care companies and medical insurance companies all have their own interests which may collide against the public interest.  For example, there may be many reasons why a particular artificial hip is used in a hospital.  Why are only certain heartburn medicines available on hospital formularies?  Similar questions can be asked of every medical specialty or hospital.  Get my point?

Who’s looking out for the patients?  What ‘special interest’ is advocating for them?


Sunday, September 6, 2015

Labor Day Honors All

It’s Labor Day tomorrow when we pause to honor those whose labor has laid down the scaffolding of this nation.  Are we all in agreement who the honoree is on this federal holiday? 

Labor Day - A Sad Day for Cows

Originally, the holiday was to honor the labor unions, organizations that emerged over a century ago as a response to unfair and unsafe labor practices.  I certainly honor the working man for their contributions.

There are carpenters and electricians who work for themselves, not for  labor unions.  Is the holiday for them also?

What about the rest of us?  I’m a physician.  I work hard and hope that I am making some contribution toward the public good.  Is this holiday for me also?

Business owners and management work long hours, often beyond traditional shifts, to maintain the success of their companies.  Is this holiday for them?

Artists labor long hours coloring canvases or sculpting provocative creations.  Should they work tomorrow or are they entitled to a day off?

Entrepreneurs risk capital to create new or improved products and services.  While they don’t use hammers or wire cutters, it sounds like work to me.  Are they allowed to picnic tomorrow?

How about pregnant women who are about to deliver their offspring?  If they go into labor tomorrow, I say that Labor Day is for them.  Care to argue with me?

All work is honorable and deserving of honor.  Whatever you do for a living, fire up the grill tomorrow.  Make it a labor of love.





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